Last updated: 14 May 2026
Thank you for shopping at kunkwan.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.
The following terms are applicable for any products that you purchased with Us.
1. Conditions for Returns
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Kunkwan, No. 1-3 & 1-4, Jalan Tasik Utama 4, Medan Niaga Tasik Damai, Sungai Besi, Kuala Lumpur 57000, Malaysia.
- Goods refer to the items offered for sale on the Service.
- We offer refunds and/or exchanges within the first purchase, if 3 days have passed since purchase we will not offer you any form of refund and/or exchange.
- Your item must be unused and in the same condition you received it.
- The Goods isn’t used or damaged.
- In order to complete your return, we require a receipt or proof of purchase.
The following Goods cannot be returned:
- After the goods being used
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Late or missing refunds
- If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
- If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number)
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Kunkwan Malaysia HQ
Kuala Lumpur
No. 1-3 & 1-4,
Jalan Tasik Utama 4,
Medan Niaga Tasik Damai,
Sungai Besi, Kuala Lumpur 57000, Malaysia
Kunkwan Malaysia
Johor Bahru
No. 18-1, Block C,
Permas Mall,
Jalan Permas Utara,
Bandar Baru Permas Jaya,
81750 Johor Bahru,
Johor, Malaysia
2. Refunds
Upon receiving and inspecting your returned item, we will notify you of its status. If approved, a refund will be initiated to your original payment method, typically within [5–10] business days, depending on your card issuer.
3. Shipping
- Please do not send the product back to the manufacturer. It must be sent to the following Address (Relevant Address).
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- Please see, we cannot guarantee that we will receive your returned item.
4. Exchanging Goods
We gladly accept for exchange, mail out your item or return your item within 3 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
Customers can exchange the product with a new one by contacting us:
- By email: support@kunkwan.com
- By WhatsApp: +6011-2758 1606
5. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: support@kunkwan.com
- By phone: +6011-2758 1606
- By WhatsApp: +6011-2758 1606
